よくあるご質問

You can purchase products at the official online store, directly managed store Mikage Shin Aoyama, or Stockists.

In Miakge Shin Aoyama, you can try all products.

■ Access
Mikage shin aoyama
3-7-11 Kita-Aoyama, Minato-ku, Tokyo 107-0061
Access: Omotesando Station about 1 minute walk from Exit B2

The business date and time of Mikage Shin Aoyama is as follows.

Business days: Monday, Wednesday, Thursday, Friday, Saturday, Sunday (regular holidays: Tuesday)

Business hours: 12: 00 ~ 20: 00

The product image is posted in a color that is as close to the real thing as possible, but it may look different from the actual color depending on the monitor setting of the personal computer used, the models and settings of the mobile phone / smartphone. Masu. Please note in advance.

If you would like to notify you of restocking and resale notification, please register "Wrested request".

Returns and exchanges due to customer convenience cannot be accepted unless the product is inadequate.
In the unlikely event that there is a defect or misdelivery, we will replace it, so please contact the customer support within 8 days from the arrival of the product.
We cannot accept exchanges after 8 days after arrival, so please check the status of the product immediately after the product arrives.

For more information, please check the ONLINE STORE & RETURN POLICY page.

* If there is no exchange stock, we will respond by refund. Please note in advance.
* We do not accept returns without contact (only defective products). Please contact us in advance.

We basically do not accept cancellations due to customer reasons.

If you have purchased the size or color by mistake before the product shipment, please contact the customer support as soon as possible.
In addition, regarding the shipment, we can not return it.

In addition, it is not possible to cancel for reserved products due to limited production. Please note in advance.

It can be used as 1 point = 1 yen at directly managed stores and online stores.

Points will be given immediately after payment is completed.
Based on the amount of the purchased product, we will give it as 100 yen = 1 point.
* The points used are not included.

It will be valid 365 days from the date of grant.

Normally, we will ship within 5 business days from the date of order.
Except for weekends and holidays, weekdays are business days.
Delivery time (Golden Week, New Year holidays) and weather conditions,
Due to other circumstances, we may not be able to deliver as specified.

It is possible. Please select "Store receipt" at the time of payment.
The receiving location is Mikage Shin Aoyama.

The business date and time of Mikage Shin Aoyama is as follows.

Business days: Monday, Wednesday, Thursday, Friday, Saturday, Sunday (regular holidays: Tuesday)
Business hours: 12: 00 ~ 20: 00

The shipping cost to Honshu, Shikoku, Kyushu, and Hokkaido will be borne by our company uniform.
In addition, Okinawa and remote islands: We will deliver $ 690 (tax included) per order.

When ordering, specify the delivery date and time you want.
We will respond as much as possible, but we may not be able to meet your request.

* Some areas cannot be used. Please note in advance.
* We may not be able to meet your request due to bad weather and traffic conditions.
* Reserved products cannot be accepted by specified date delivery.

You can change it before shipping.
Please contact the customer support as soon as possible with the address you want to change.

We also send international shipping.
In the case of international shipping, shipping will be charged. Please note in advance.

The payment methods that can be used are as follows.

■ Credit card

VISA/JCB/Master/AMEX/KORAN CREDIT CARD/

■ Mobile payment
Google Pay/ Apple Pay/ SHOPPAY/ AMAZON PAY/ AU PAY/ Rakuten Pay/ Alipay/ Alipay HK/ Wechat Pay/ PayPay/ LINE Pay/ MERUPAY/ TOSS/ PAYCO/

■ Convenience store payment
Familymart/Lawson/Ministop/Daily yamazaki

■ Bank transfer

■ Payment payment
Paidy/ SmartPay

After your order is confirmed, you cannot change the payment method by yourself.
If you would like to change, please contact customer support.
We will cancel your order once, so please purchase again with your desired payment method.